Terms and Conditions

Terms and Conditions


This document contains the terms and the general conditions on the basis of which the use of the Candle Street website is offered to users, which offers e-commerce sales of candles and other household products.

  1. Definitions

    To enable a complete understanding and acceptance of these terms and conditions, the following terms, singular and plural, will have the meaning indicated below:

    • Owner:The Candle Company S.r.l., with registered office in Corso Indipendenza 5, 20129, Milan, VAT number / Tax Code 11141140969 , REA MI2581855, fully paid-up share capital 10,000,00 ÔéČ, PEC addressthecandlecompany@legalmail.it
    • Application:the Candle website Street
    • Products:the products supplied to the user by the Owner
    • User:any person who accesses and uses the Application
    • Consumer User:the adult natural person who concludes a contract for purposes unrelated to his business, commercial, craft or professional activity, if any
    • Non-Consumer User:┬áthe natural person of legal age or legal person who concludes a contract for the performance or for the needs of his business, commercial, craft or professional activity
    • Conditions:this contract governing the relationship between the Owner and the Users and the sale or supply of the Products offered by the Owner through the Application.

  2. Scope of the User does not intend to accept the Conditions and/or any other note, legal notice, information published or referred to therein, will not be able to use the Application or the related services.

    The Conditions can be modified at any time.

    The applicable Conditions are those in effect on the date the purchase order or request for supply of a Product is transmitted.

    Before using the Application, the User is required to carefully read the Conditions and to save or print them for future consultations.

    The Owner reserves the right to vary them at his discretion, at any time,the graphic interface of the Application, the Contents and their organization, as well as any other aspect that characterizes the functionality and management of the Application, communicating the relative instructions to the User, where necessary.

  3. Purchase or supply request through the Application

    All the Products offered through the Application are described in detail in the relative product pages (quality, characteristics, availability, price, times and delivery costs, delivery times, accessory charges, etc.). There may be some errors, inaccuracies or small differences between what is published on the Application and the real Product. Furthermore, any images of the Products are only representative and do not constitute a contractual element.

    Purchases and/or requests for supply of one or more Products through the Application Both Consumer Users and Non-Consumer Users are permitted.

    Purchases and/or supply requests are permitted to natural persons only on condition that they are of legal age. For minors, every purchase and/or request for supply of Products through the Application must be examined and authorized by the parents or those exercising parental responsibility./p>

    The offer of Products through the Application constitutes an invitation to offer and the order sent by the User will be valid as a contractual purchase proposal and/or supply request, subject to confirmation and/or acceptance by the Owner as described below. Therefore, the Owner will have, at its sole discretion, the right to accept or not the User's order without the latter being able to object or complain about anything for any reason and/or reason.

    The contract for the sale or supply of the Products is considered concluded with the acceptance by the Owner of the contractual proposal of the User. The Owner will accept the User's contractual proposal by sending the order confirmation to the e-mail address indicated by the User or by viewing an order confirmation web page, in which the date of the order, the User's data, the characteristics and availability of the Product, the price or the method of calculating the price, any additional charges and ancillary taxes, the delivery and execution times, the delivery address, the times and any delivery costs, the methods for exercising the right of withdrawal or its possible exclusion and the guarantee.

    The contract for the sale or supply of the Products is not considered effective between the parties in default of what is indicated to the previous point.

    In the event that the Product is not available, the Owner will inform the User of the new delivery or supply terms, asking if he intends to confirm the order or not. It is understood that the contract will be considered completed in relation to the Products accepted by the Owner.

    The User undertakes to verify the correctness of the data contained in the order confirmation and to immediately notify the Owner of any errors and will keep copy of your order, the relative confirmation and the Conditions.

  4. Subscription

    The Application offers Subscription Products. The characteristics and methods of subscription are detailed in the Application.

    To subscribe, the User must follow the procedure indicated in the Application and enter the requested data. Any charge for the cost of the subscription will begin on the specified date and with the frequency indicated at the time of subscription.

    The subscription is renewed according to the methods and times indicated in the Application.

    Users can deactivate the renewal through the Application or by sending a communication to the e-mail address supporto@candle.stor by changing the payment method preferences used.

  5. Prices and payments

    The price inclusive of VAT, if due, is indicated for each Product. If the nature of the Product makes it impossible to calculate it in advance, the methods for calculating the price are indicated.

    In addition, all possible taxes, additional costs and delivery costs will be indicated, which may vary in relation to the destination, the chosen delivery method and/or the payment method used. If these expense items cannot reasonably be calculated in advance, there will be an indication of what expenses will be charged to the User.

    The Owner reserves the right to change the price of the items at any time. Products and any additional costs. It is understood that any price changes will in no case affect the contracts already concluded before the change.

    The User undertakes to pay the price of the Product in the times and ways indicated in the Application and to communicate all the necessary data that may be requested.

    The Application uses tools third parties for payment processing and does not in any way come into contact with the payment data provided (credit card number, cardholder name, password, etc.).

    Should these third-party tools deny the payment authorization, the Owner will not be able to supply the Products and will not be held responsible in any way.

  6. Invoicing

    To the User who If you wish to receive an invoice, your billing information will be requested. For the issuance of the invoice, the information provided by the User will be used as evidence, which he declares and guarantees to be true, releasing the Owner in any and all manner indemnification in this regard.

  7. Method of delivery of material Products

    The material Products and/or digital goods provided on a material support will be delivered to the address indicated by the User, in the manner and within the time limit chosen or indicated on the Application and indicated in the confirmation of order. Unless otherwise specified, the delivery terms specified in the order confirmation indicate the period of time usually necessary to deliver the Product from the time the courier takes charge of it.

    In the event that it is not possible to supply the Products requested, prompt notice will be given via undue delay and in any case within 14 days from the day on which the User communicates his wish to withdraw from the contract.

    The Owner is not required to reimburse delivery costs, if the Consumer User has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Owner.

    The Owner is not required to reimburse delivery costs. Unless he has offered to collect the Product himself, the Owner may withhold the refund until he has received the Product or until the Consumer User has demonstrated that he has sent it back.

    The Owner will not accept the return in in the event that the Product malfunctions due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or maintenance improper use or wear and tear, absence of integral elements of the product (accessories, parts, etc.). In such cases, the Owner will return the purchased Product to the sender, charging the same for the shipping costs.

    The Consumer User acknowledges and accepts that the withdrawal from a subscribed subscription does not involve the return of the amounts relating to Products already received.

  8. Right of withdrawal of Consumer Users from the purchase of digital Products

    The only Consumer User who for any reason is not satisfied with the Product has the right to withdraw without any penalty and without specifying the reason within the term of 14 days starting from the date of conclusion of the contract, by sending a written communication to the e-mail address mailsupporto@candle.st, using the optional withdrawal form referred to in the following article or any other written declaration.

    < p>In the event of a correctly exercised withdrawal, the Owner will reimburse the Consumer User for the payments received, in the same payment methods used by the User for the initial transaction, without undue delay and in any case within 14 days from the date on which the User notice to withdraw from the contract.

    In case of purchase of a digital Product, the Consumer User acknowledges and accepts to lose the right of withdrawal if the performance or download of the Digital Product has begun with your express agreement and acceptance to lose the right of withdrawal after the performance or download has begun, pursuant to the art. 59, letter o) of the Consumer Code.

    The Consumer User acknowledges and accepts that the withdrawal from a subscribed subscription does not involve the refund of the amounts relating to the Products already used or supplied.

  9. Exclusion of the right of withdrawal of the Consumer User

    The right of withdrawal from the contract for the sale or supply of the Products by the Consumer User is excluded in relation to:

    • to the supply of made-to-measure or clearly personalized Products

    In cases of exclusion of the right of withdrawal, the Owner will return the Products to the User purchased, charging the shipping costs.

    For further information, contact the Owner at the e-mail address supporto@candle.st.

  10. Optional form to exercise the right of withdrawal

    The User can withdraw using the following form which must be completed in each part and sent to the e-mail address supporto@candle.stbefore the expiry of the withdrawal period:

    I hereby communicate the withdrawal from the sales or supply contract relating to the following product __________
    Order number:_______
    Ordered on: _______
    Name and Surname: _______
    Address: ______
    Email associated with the account from which the order was placed: ____________________
    Date: __________

  11. Guarantee of Material Products for Non-Consumer Users

    In relation to Material Products, for non-Consumer Users Consumers, the guarantees for defects in the thing sold, the guarantee for promised and essential quality defects and the other guarantees provided by the civil code with the relative terms, forfeitures and limitations (articles 1490 and following of the civil code) will be applied.

  12. Guarantee of conformity of material Products for Consumer Users

    The legal guarantee of conformity is recognised, provided for by articles 128-135 of the Consumer Code, for all Products sold through the Application that fall into the category of "consumer goods", as governed by art. 128, 2nd paragraph of the Consumer Code: any movable property, even to be assembled, except i) goods subject to forced sale or in any case sold in other ways by the judicial authorities, including by delegation to notaries, ii) water and gas, when not packaged for sale in a limited volume or quantity

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