Frequently asked<br>
questions

Here are the most frequent questions we receive. Contact us if you can't find what you are looking for!

How can I contact you?

Click on the "Contact us" botton below to discover all the ways to contact us!

Contact us

How can I track my order?

We are still developing an authomatic tracking system. In the meantime, you can contact us if you want more informations about the status of your order, and we will reply in a couple hours. As for the tracking of the shipment, when the candle is shipped you will automatically receive an email from our courier with the link that lets you automatically track the shipping.

Contact us

I need advice on making my own candle

That's why we are here 🙂 We have created a complete guide to help you create the perfect candle for you, click on the button below!

Go to the guide

Do you offer a business service for resellers?

Of course! You can find all the information you need about our Business service by clicking on the below button!

Go to the Business section

How can I pay?

You can discover all the available payment method on Candle Street by clicking on the below button!

Payment methods

Can I pay cash on delivery?

Sure! To pay cash on delivery, just choose "Cash on Delivery" as the payment method when placing your order. (Avaiable only in Italy) Discover all the payment methods available by pressing the button below!

Payment methods

What are the delivery times?

Find out all the information on shipping by clicking on the button below!

Shipping Methods

My Candle has not arrived, or it arrived broken/wrong.

For any problem related to shipping contact us by clicking on the button below and keep calm 🙂 : in case the candle arrives broken, wrong or does not arrive at all, we will send you another one as soon as possible for free.

Contact us

You did not find<br>
an answer?

You can contact us by clicking on the contact us button below, we always reply in less than 1 day.